Frequently Asked Questions
Top Shop
Do Shops Pay to Be in the Top Shop Network?
Who Determines Which Shops Are Accepted into the Top Shop Network?
Are Top Shops Re-Assessed Annually?
Do Top Shops Offer Warranties?
How Are Top Shops Different from Other Shops?
What If There Isn’t a Top Shop in My Area?
What Is the Net Promoter Score?
What Is the RepairPrice Guarantee?
Do Certifications Like ASE Really Matter?
RepairPrice Guarantee and RepairPrice Estimator™
What Is the RepairPrice Guarantee?
How Does the RepairPrice Estimator Work?
Why Do You Give a Range of Estimates and Not a Single Price?
How Do I Know Which Shops Offer the RepairPrice Guarantee?
What If I Am Quoted a Price Above the RepairPrice Estimator Price Range?
What if a Participating Shop Won't Honor the RepairPrice Guarantee?
How Long Is the Price Guaranteed?
Why Don’t You Have My Exact Model in the RepairPrice Estimator?
Why Doesn't My Car Show Up in the RepairPrice Estimator?
General
Why Doesn’t Your Website Have Any Cars Older Than 1990?
I Own a Shop. Why Isn't It Listed in the Directory?
What Does the RepairPal Q&A Cover?
Who Are the RepairPal Experts That Answer Questions?
What If I See a Shop Review That Is Inappropriate?